Returns & Refunds

Our Policy

Due to the nature of fragrance products, we cannot accept returns on opened or used items for hygiene reasons.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, contact us on WhatsApp within 48 hours of delivery with photos, and we'll arrange a replacement or refund.

How to Report an Issue

1. Message us on WhatsApp with your order number within 48 hours of delivery.
2. Attach clear photos of the item and the issue.
3. We'll review it and arrange a replacement or refund for you.